Though every person's experience will be different, here are some of the things we uncovered. Properly trained staff must be available to help people with disabilities board and exit the plane. This rule applies to all flights of U.S. airlines, and to flights to or from the United States by foreign airlines. INSIDER asked passengers who have disabilities and consulted travel blogs to round up some of the best major airlines for accessible travel. Make these arrangements well in advance along with your flight arrangements to avoid frustration upon arrival and departure. The Air Carrier Access Act.
32 Vacation Destinations for Individuals with Special Needs, 7. Experience is an effective teacher to help you learn strategies for handling flights, customs procedures, and other aspects of entering a foreign country. For example, airlines must allow (but may not force) a person with a disability to pre-board the plane. Allow at least 90 minutes between connecting flights (or longer if required to pass through immigration and customs during a layover) in order to ensure enough time to transfer between gates.
Unfortunately, the airline does not have to give you such a response until after your day of travel. Top tips for disabled and less mobile air passengers, Course for travel industry: accessible travel made easy. Learn other tips and about your rights when flying in the Table of Contents and Related Links.
Jump to navigation Join our email newsletter mailing list to stay up to date with campaigns, news and guidance. Ask for assistance and be specific on how to be lifted if needed in enplaning and deplaning, including assistance beyond the screener checkpoints and between connecting gates but keep track of your luggage if going through customs. The Department of Transportation has a rule defining the rights of passengers and the obligations of airlines under this law. Minimize bathroom woes during a long international flight. Special Needs Planning: Considerations for Extended Family, 7 Great Social Prep Ideas for Your Child With Special Needs, Four Excellent Special Needs Parenting Books On Autism, ADHD, and Intellectual Disabilities. Shorter connecting flights may be a better alternative.
An individual with a disability cannot be required to sit in a particular seat or be excluded from any seat, except as provided by FAA safety rules, such as the FAA Exit Row Seating rule.
This may include help when travelling through an airport, boarding or disembarking an aircraft and during a flight.
Ask for the name and position of each person you speak with and record this information. Making sure to plan ahead and allow plenty of time for accommodations to be made can also help make the flying experience more enjoyable. Try to investigate the layout and access features of all of the airports along your route even if you’re only expecting a short layover and consider possible contingency plans if access is unavailable. Move to and from seats as a part of the boarding and exiting process. If you are still not satisfied with the airline’s response, you may contact the Department of Transportation’s consumer protection hotline at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY).
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